![]() ![]() If you need further assistance, please contact AWS Support. This was the result of an outage affecting one of our service providers trouble ceased once they reestablished services. However, some of the affected EC2 instances and EBS volumes were running on hardware that has been affected by the loss of power and is not recoverable.įor customers still waiting for recovery of a specific EC2 instance or EBS volume, we recommend that you relaunch the instance or recreate the volume from a snapshot for full recovery. PST, a small percentage of customers experienced trouble sending and editing messages, loading threads, uploading files, and more. By 2:30 PM PST, we recovered the vast majority of EC2 instances and EBS volumes. However, due to the nature of the power event, some of the underlying hardware experienced failures, which needed to be resolved by engineers within the facility.Įngineers worked to recover the remaining EC2 instances and EBS volumes affected by the issue. Instances in other data centers within the affected Availability Zone, and other Availability Zones within the US-EAST-1 Region were not affected by this event.Īt 4:55 AM PDT, power was restored to EC2 instances and EBS volumes in the affected data center, which allowed the majority of EC2 instances and EBS volumes to recover. Starting at 4:11 AM PST some EC2 instances and EBS volumes experienced a loss of power in a single data center within a single Availability Zone (USE1-AZ4) in the US-EAST-1 Region.
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